& rec.) at entertainment events and directs patrons to area of seat location: Directs USHERS (amuse. & rec.) in job duties and assigns to work stations. Directs patrons to area of seat location according to information on ticket stubs. Resolves complaints of patrons. Coordinates activities in emergencies such as fights or fires. May hire and discharge USHERS (amuse. & rec.). May keep records of workers' time.