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Computer Support Specialists Job Description & Jobs
Job Title: Computer Support Specialists
RIASEC Career Code:
C-I-R
SOC:
15-1041.00
Job Description for:"Computer Support Specialists"
Provide technical assistance to computer system users. Answer questions or resolve computer problems for clients in person, via telephone or from remote location. May provide assistance concerning the use of computer hardware and software, including printing, installation, word processing, electronic mail, and operating systems.
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Job Tasks for:
"Computer Support Specialists"
Install and perform minor repairs to hardware, software, and peripheral equipment, following design or installation specifications.
Oversee the daily performance of computer systems.
Set up equipment for employee use, performing or ensuring proper installation of cable, operating systems, and appropriate software.
Maintain record of daily data communication transactions, problems and remedial action taken, and installation activities.
Read technical manuals, confer with users, and conduct computer diagnostics to investigate and resolve problems and to provide technical assistance and support.
Confer with staff, users, and management to establish requirements for new systems or modifications.
Develop training materials and procedures, and/or train users in the proper use of hardware and software.
Refer major hardware or software problems or defective products to vendors or technicians for service.
Prepare evaluations of software or hardware, and recommend improvements or upgrades.
Read trade magazines and technical manuals, and attend conferences and seminars to maintain knowledge of hardware and software.
Supervise and coordinate workers engaged in problem-solving, monitoring, and installing data communication equipment and software.
Inspect equipment and read order sheets to prepare for delivery to users.
Modify and customize commercial programs for internal needs.
Answer users' inquiries regarding computer software and hardware operation to resolve problems.
Enter commands and observe system functioning to verify correct operations and detect errors.
Conduct office automation feasibility studies, including workflow analysis, space design, and cost comparison analysis.
Knowledge Requirements for:
"Computer Support Specialists"
Computers and Electronics -- Knowledge of circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming.
Customer and Personal Service -- Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
Engineering and Technology -- Knowledge of the practical application of engineering science and technology. This includes applying principles, techniques, procedures, and equipment to the design and production of various goods and services.
English Language -- Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
Telecommunications -- Knowledge of transmission, broadcasting, switching, control, and operation of telecommunications systems.
Mathematics -- Knowledge of arithmetic, algebra, geometry, calculus, statistics, and their applications.
Administration and Management -- Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.
Production and Processing -- Knowledge of raw materials, production processes, quality control, costs, and other techniques for maximizing the effective manufacture and distribution of goods.
Design -- Knowledge of design techniques, tools, and principles involved in production of precision technical plans, blueprints, drawings, and models.
Psychology -- Knowledge of human behavior and performance; individual differences in ability, personality, and interests; learning and motivation; psychological research methods; and the assessment and treatment of behavioral and affective disorders.
See the education requirements for Computer Support Specialists
Skill Requirements for:
"Computer Support Specialists"
Troubleshooting -- Determining causes of operating errors and deciding what to do about it.
Reading Comprehension -- Understanding written sentences and paragraphs in work related documents.
Critical Thinking -- Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
Active Listening -- Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
Writing -- Communicating effectively in writing as appropriate for the needs of the audience.
Speaking -- Talking to others to convey information effectively.
Learning Strategies -- Selecting and using training/instructional methods and procedures appropriate for the situation when learning or teaching new things.
Active Learning -- Understanding the implications of new information for both current and future problem-solving and decision-making.
Instructing -- Teaching others how to do something.
Complex Problem Solving -- Identifying complex problems and reviewing related information to develop and evaluate options and implement solutions.
Ability Requirements for:
"Computer Support Specialists"
Inductive Reasoning -- The ability to combine pieces of information to form general rules or conclusions (includes finding a relationship among seemingly unrelated events).
Oral Expression -- The ability to communicate information and ideas in speaking so others will understand.
Deductive Reasoning -- The ability to apply general rules to specific problems to produce answers that make sense.
Written Comprehension -- The ability to read and understand information and ideas presented in writing.
Oral Comprehension -- The ability to listen to and understand information and ideas presented through spoken words and sentences.
Problem Sensitivity -- The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem.
Speech Clarity -- The ability to speak clearly so others can understand you.
Speech Recognition -- The ability to identify and understand the speech of another person.
Near Vision -- The ability to see details at close range (within a few feet of the observer).
Information Ordering -- The ability to arrange things or actions in a certain order or pattern according to a specific rule or set of rules (e.g., patterns of numbers, letters, words, pictures, mathematical operations).
"Computer Support Specialists" Job Activities
Interacting With Computers -- Using computers and computer systems (including hardware and software) to program, write software, set up functions, enter data, or process information.
Getting Information -- Observing, receiving, and otherwise obtaining information from all relevant sources.
Updating and Using Relevant Knowledge -- Keeping up-to-date technically and applying new knowledge to your job.
Making Decisions and Solving Problems -- Analyzing information and evaluating results to choose the best solution and solve problems.
Communicating with Persons Outside Organization -- Communicating with people outside the organization, representing the organization to customers, the public, government, and other external sources. This information can be exchanged in person, in writing, or by telephone or e-mail.
Communicating with Supervisors, Peers, or Subordinates -- Providing information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.
Establishing and Maintaining Interpersonal Relationships -- Developing constructive and cooperative working relationships with others, and maintaining them over time.
Identifying Objects, Actions, and Events -- Identifying information by categorizing, estimating, recognizing differences or similarities, and detecting changes in circumstances or events.
Interpreting the Meaning of Information for Others -- Translating or explaining what information means and how it can be used.
Documenting/Recording Information -- Entering, transcribing, recording, storing, or maintaining information in written or electronic/magnetic form.
Job Description for: "Computer Support Specialists"
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