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Job Description and Jobs for:
- "Customer Service Representative"

	Interview applicants for water, gas, electric, or telephone service. Talk with customer by phone or in person and receive orders for installation, turn-on, discontinuance, or change in services.

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Job Tasks for: "Customer Service Representative"

Resolves billing or service complaints and refers grievances to designated departments for investigation.

Confers with customer by phone or in person to receive orders for installation, turn-on, discontinuance, or change in service.

Completes contract forms, prepares change of address records, and issues discontinuance orders, using computer.

Determines charges for service requested and collects deposits.

Solicits sale of new or additional utility services.

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Knowledge Requirements for: "Customer Service Representative"

Customer and Personal Service -- Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.

English Language -- Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.

Are you sure that being a "Customer Service Representative" is the best career for you?

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Skill Requirements for: "Customer Service Representative"

Speaking -- Talking to others to convey information effectively.

Active Listening -- Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.

Service Orientation -- Actively looking for ways to help people.

Writing -- Communicating effectively in writing as appropriate for the needs of the audience.

Reading Comprehension -- Understanding written sentences and paragraphs in work related documents.

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Ability Requirements for: "Customer Service Representative"

Oral Comprehension -- The ability to listen to and understand information and ideas presented through spoken words and sentences.

Oral Expression -- The ability to communicate information and ideas in speaking so others will understand.

Speech Clarity -- The ability to speak clearly so others can understand you.

Near Vision -- The ability to see details at close range (within a few feet of the observer).

Number Facility -- The ability to add, subtract, multiply, or divide quickly and correctly.

Mathematical Reasoning -- The ability to choose the right mathematical methods or formulas to solve a problem.

Written Expression -- The ability to communicate information and ideas in writing so others will understand.

See the Educational Requirements for "Customer Service Representative"

Job Activities for: "Customer Service Representative"

Communicating with Persons Outside Organization -- Communicating with people outside the organization, representing the organization to customers, the public, government, and other external sources. This information can be exchanged in person, in writing, or by telephone or e-mail.

Performing for or Working Directly with the Public -- Performing for people or dealing directly with the public. This includes serving customers in restaurants and stores, and receiving clients or guests.

Getting Information -- Observing, receiving, and otherwise obtaining information from all relevant sources.

Documenting/Recording Information -- Entering, transcribing, recording, storing, or maintaining information in written or electronic/magnetic form.

Performing Administrative Activities -- Performing day-to-day administrative tasks such as maintaining information files and processing paperwork.

Resolving Conflicts and Negotiating with Others -- Handling complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.

Communicating with Supervisors, Peers, or Subordinates -- Providing information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.

Interacting With Computers -- Using computers and computer systems (including hardware and software) to program, write software, set up functions, enter data, or process information.

Processing Information -- Compiling, coding, categorizing, calculating, tabulating, auditing, or verifying information or data.

Identifying Objects, Actions, and Events -- Identifying information by categorizing, estimating, recognizing differences or similarities, and detecting changes in circumstances or events.

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