Job Description and Jobs for:
- "Office Clerk"

Perform duties too varied and diverse to be classified in any specific office clerical occupation, requiring limited knowledge of office management systems and procedures. Clerical duties may be assigned in accordance with the office procedures of individual establishments and may include a combination of answering telephones, bookkeeping, typing or word processing, stenography, office machine operation, and filing.

Holland / RIASEC Career Code: C-E-R SOC: 43-9061.00

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Job Tasks for: "Office Clerk"

Collect, count, and disburse money, do basic bookkeeping and complete banking transactions.

Communicate with customers, employees, and other individuals to answer questions, disseminate or explain information, take orders and address complaints.

Answer telephones, direct calls and take messages.

Compile, copy, sort, and file records of office activities, business transactions, and other activities.

Complete and mail bills, contracts, policies, invoices, or checks.

Operate office machines, such as photocopiers and scanners, facsimile machines, voice mail systems and personal computers.

Compute, record, and proofread data and other information, such as records or reports.

Maintain and update filing, inventory, mailing, and database systems, either manually or using a computer.

Open, sort and route incoming mail, answer correspondence, and prepare outgoing mail.

Review files, records, and other documents to obtain information to respond to requests.

Deliver messages and run errands.

Inventory and order materials, supplies, and services.

Complete work schedules, manage calendars and arrange appointments.

Process and prepare documents, such as business or government forms and expense reports.

Monitor and direct the work of lower-level clerks.

Type, format, proofread and edit correspondence and other documents, from notes or dictating machines, using computers or typewriters.

Count, weigh, measure, and/or organize materials.

Train other staff members to perform work activities, such as using computer applications.

Prepare meeting agendas, attend meetings, and record and transcribe minutes.

Troubleshoot problems involving office equipment, such as computer hardware and software.

Make travel arrangements for office personnel.

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Knowledge Requirements for: "Office Clerk"

Customer and Personal Service -- Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.

Clerical -- Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures and terminology.

English Language -- Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.

Mathematics -- Knowledge of arithmetic, algebra, geometry, calculus, statistics, and their applications.

Economics and Accounting -- Knowledge of economic and accounting principles and practices, the financial markets, banking and the analysis and reporting of financial data.

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Skill Requirements for: "Office Clerk"

Active Listening -- Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.

Reading Comprehension -- Understanding written sentences and paragraphs in work related documents.

Speaking -- Talking to others to convey information effectively.

Writing -- Communicating effectively in writing as appropriate for the needs of the audience.

Social Perceptiveness -- Being aware of others' reactions and understanding why they react as they do.

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Ability Requirements for: "Office Clerk"

Oral Comprehension -- The ability to listen to and understand information and ideas presented through spoken words and sentences.

Oral Expression -- The ability to communicate information and ideas in speaking so others will understand.

Speech Clarity -- The ability to speak clearly so others can understand you.

Speech Recognition -- The ability to identify and understand the speech of another person.

Near Vision -- The ability to see details at close range (within a few feet of the observer).

Written Comprehension -- The ability to read and understand information and ideas presented in writing.

Number Facility -- The ability to add, subtract, multiply, or divide quickly and correctly.

Information Ordering -- The ability to arrange things or actions in a certain order or pattern according to a specific rule or set of rules (e.g., patterns of numbers, letters, words, pictures, mathematical operations).

Selective Attention -- The ability to concentrate on a task over a period of time without being distracted.

Mathematical Reasoning -- The ability to choose the right mathematical methods or formulas to solve a problem.

See the Educational Requirements for "Office Clerk"

Job Activities for: "Office Clerk"

Interacting With Computers -- Using computers and computer systems (including hardware and software) to program, write software, set up functions, enter data, or process information.

Getting Information -- Observing, receiving, and otherwise obtaining information from all relevant sources.

Communicating with Supervisors, Peers, or Subordinates -- Providing information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.

Performing Administrative Activities -- Performing day-to-day administrative tasks such as maintaining information files and processing paperwork.

Establishing and Maintaining Interpersonal Relationships -- Developing constructive and cooperative working relationships with others, and maintaining them over time.

Processing Information -- Compiling, coding, categorizing, calculating, tabulating, auditing, or verifying information or data.

Documenting/Recording Information -- Entering, transcribing, recording, storing, or maintaining information in written or electronic/magnetic form.

Performing for or Working Directly with the Public -- Performing for people or dealing directly with the public. This includes serving customers in restaurants and stores, and receiving clients or guests.

Organizing, Planning, and Prioritizing Work -- Developing specific goals and plans to prioritize, organize, and accomplish your work.

Making Decisions and Solving Problems -- Analyzing information and evaluating results to choose the best solution and solve problems.

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