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Retail Salespersons Job Description & Jobs
Job Title: Retail Salespersons
RIASEC Career Code:
E-S-R
SOC:
41-2031.00
Job Description for:"Retail Salespersons"
Sell merchandise, such as furniture, motor vehicles, appliances, or apparel in a retail establishment.
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Job Tasks for:
"Retail Salespersons"
Greet customers and ascertain what each customer wants or needs.
Open and close cash registers, performing tasks such as counting money, separating charge slips, coupons, and vouchers, balancing cash drawers, and making deposits.
Maintain knowledge of current sales and promotions, policies regarding payment and exchanges, and security practices.
Compute sales prices, total purchases and receive and process cash or credit payment.
Maintain records related to sales.
Watch for and recognize security risks and thefts, and know how to prevent or handle these situations.
Recommend, select, and help locate or obtain merchandise based on customer needs and desires.
Answer questions regarding the store and its merchandise.
Describe merchandise and explain use, operation, and care of merchandise to customers.
Ticket, arrange and display merchandise to promote sales.
Prepare sales slips or sales contracts.
Place special orders or call other stores to find desired items.
Demonstrate use or operation of merchandise.
Clean shelves, counters, and tables.
Exchange merchandise for customers and accept returns.
Bag or package purchases, and wrap gifts.
Help customers try on or fit merchandise.
Inventory stock and requisition new stock.
Prepare merchandise for purchase or rental.
Sell or arrange for delivery, insurance, financing, or service contracts for merchandise.
Estimate and quote trade-in allowances.
Estimate cost of repair or alteration of merchandise.
Estimate quantity and cost of merchandise required, such as paint or floor covering.
Rent merchandise to customers.
Knowledge Requirements for:
"Retail Salespersons"
Customer and Personal Service -- Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
Sales and Marketing -- Knowledge of principles and methods for showing, promoting, and selling products or services. This includes marketing strategy and tactics, product demonstration, sales techniques, and sales control systems.
Administration and Management -- Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.
Education and Training -- Knowledge of principles and methods for curriculum and training design, teaching and instruction for individuals and groups, and the measurement of training effects.
Mathematics -- Knowledge of arithmetic, algebra, geometry, calculus, statistics, and their applications.
English Language -- Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
See the education requirements for Retail Salespersons
Skill Requirements for:
"Retail Salespersons"
Active Listening -- Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
Mathematics -- Using mathematics to solve problems.
Speaking -- Talking to others to convey information effectively.
Social Perceptiveness -- Being aware of others' reactions and understanding why they react as they do.
Critical Thinking -- Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
Writing -- Communicating effectively in writing as appropriate for the needs of the audience.
Judgment and Decision Making -- Considering the relative costs and benefits of potential actions to choose the most appropriate one.
Instructing -- Teaching others how to do something.
Ability Requirements for:
"Retail Salespersons"
Oral Expression -- The ability to communicate information and ideas in speaking so others will understand.
Oral Comprehension -- The ability to listen to and understand information and ideas presented through spoken words and sentences.
Speech Clarity -- The ability to speak clearly so others can understand you.
Speech Recognition -- The ability to identify and understand the speech of another person.
Trunk Strength -- The ability to use your abdominal and lower back muscles to support part of the body repeatedly or continuously over time without 'giving out' or fatiguing.
"Retail Salespersons" Job Activities
Performing for or Working Directly with the Public -- Performing for people or dealing directly with the public. This includes serving customers in restaurants and stores, and receiving clients or guests.
Selling or Influencing Others -- Convincing others to buy merchandise/goods or to otherwise change their minds or actions.
Getting Information -- Observing, receiving, and otherwise obtaining information from all relevant sources.
Establishing and Maintaining Interpersonal Relationships -- Developing constructive and cooperative working relationships with others, and maintaining them over time.
Communicating with Supervisors, Peers, or Subordinates -- Providing information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.
Job Description for: "Retail Salespersons"
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