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Job Description and Jobs for:
- "Lodging Manager"

	Plan, direct, or coordinate activities of an organization or department that provides lodging and other accommodations.

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Job Tasks for: "Lodging Manager"

Greet and register guests.

Answer inquiries pertaining to hotel policies and services, and resolve occupants' complaints.

Assign duties to workers, and schedule shifts.

Coordinate front-office activities of hotels or motels, and resolve problems.

Participate in financial activities such as the setting of room rates, the establishment of budgets, and the allocation of funds to departments.

Confer and cooperate with other managers in order to ensure coordination of hotel activities.

Collect payments, and record data pertaining to funds and expenditures.

Manage and maintain temporary or permanent lodging facilities.

Observe and monitor staff performance in order to ensure efficient operations and adherence to facility's policies and procedures.

Train staff members in their duties.

Show, rent, or assign accommodations.

Develop and implement policies and procedures for the operation of a department or establishment.

Inspect guest rooms, public areas, and grounds for cleanliness and appearance.

Prepare required paperwork pertaining to departmental functions.

Interview and hire applicants.

Purchase supplies, and arrange for outside services, such as deliveries, laundry, maintenance and repair, and trash collection.

Arrange telephone answering services, deliver mail and packages, and answer questions regarding locations for eating and entertainment.

Perform marketing and public relations activities.

Organize and coordinate the work of staff and convention personnel for meetings to be held at a particular facility.

Receive and process advance registration payments, send out letters of confirmation, and return checks when registrations cannot be accepted.

Meet with clients in order to schedule and plan details of conventions, banquets, receptions and other functions.

Provide assistance to staff members by performing activities such as inspecting rooms, setting tables and doing laundry.

Book tickets for guests for local tours and attractions.

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Knowledge Requirements for: "Lodging Manager"

Customer and Personal Service -- Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.

Administration and Management -- Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.

English Language -- Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.

Sales and Marketing -- Knowledge of principles and methods for showing, promoting, and selling products or services. This includes marketing strategy and tactics, product demonstration, sales techniques, and sales control systems.

Personnel and Human Resources -- Knowledge of principles and procedures for personnel recruitment, selection, training, compensation and benefits, labor relations and negotiation, and personnel information systems.

Clerical -- Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures and terminology.

Economics and Accounting -- Knowledge of economic and accounting principles and practices, the financial markets, banking and the analysis and reporting of financial data.

Psychology -- Knowledge of human behavior and performance; individual differences in ability, personality, and interests; learning and motivation; psychological research methods; and the assessment and treatment of behavioral and affective disorders.

Mathematics -- Knowledge of arithmetic, algebra, geometry, calculus, statistics, and their applications.

Education and Training -- Knowledge of principles and methods for curriculum and training design, teaching and instruction for individuals and groups, and the measurement of training effects.

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Skill Requirements for: "Lodging Manager"

Active Listening -- Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.

Speaking -- Talking to others to convey information effectively.

Social Perceptiveness -- Being aware of others' reactions and understanding why they react as they do.

Critical Thinking -- Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.

Reading Comprehension -- Understanding written sentences and paragraphs in work related documents.

Monitoring -- Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action.

Active Learning -- Understanding the implications of new information for both current and future problem-solving and decision-making.

Time Management -- Managing one's own time and the time of others.

Service Orientation -- Actively looking for ways to help people.

Instructing -- Teaching others how to do something.

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Ability Requirements for: "Lodging Manager"

Oral Expression -- The ability to communicate information and ideas in speaking so others will understand.

Oral Comprehension -- The ability to listen to and understand information and ideas presented through spoken words and sentences.

Speech Clarity -- The ability to speak clearly so others can understand you.

Speech Recognition -- The ability to identify and understand the speech of another person.

Problem Sensitivity -- The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem.

Deductive Reasoning -- The ability to apply general rules to specific problems to produce answers that make sense.

Information Ordering -- The ability to arrange things or actions in a certain order or pattern according to a specific rule or set of rules (e.g., patterns of numbers, letters, words, pictures, mathematical operations).

Inductive Reasoning -- The ability to combine pieces of information to form general rules or conclusions (includes finding a relationship among seemingly unrelated events).

Written Expression -- The ability to communicate information and ideas in writing so others will understand.

Written Comprehension -- The ability to read and understand information and ideas presented in writing.

See the Educational Requirements for "Lodging Manager"

Job Activities for: "Lodging Manager"

Getting Information -- Observing, receiving, and otherwise obtaining information from all relevant sources.

Performing for or Working Directly with the Public -- Performing for people or dealing directly with the public. This includes serving customers in restaurants and stores, and receiving clients or guests.

Making Decisions and Solving Problems -- Analyzing information and evaluating results to choose the best solution and solve problems.

Establishing and Maintaining Interpersonal Relationships -- Developing constructive and cooperative working relationships with others, and maintaining them over time.

Documenting/Recording Information -- Entering, transcribing, recording, storing, or maintaining information in written or electronic/magnetic form.

Interacting With Computers -- Using computers and computer systems (including hardware and software) to program, write software, set up functions, enter data, or process information.

Communicating with Supervisors, Peers, or Subordinates -- Providing information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.

Resolving Conflicts and Negotiating with Others -- Handling complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.

Selling or Influencing Others -- Convincing others to buy merchandise/goods or to otherwise change their minds or actions.

Organizing, Planning, and Prioritizing Work -- Developing specific goals and plans to prioritize, organize, and accomplish your work.

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